Manuel Zomer

Shaping Proactivity

Designing interactions with proactive ambient artefacts

How is the experience of using a proactive smart personal assistant and/or interactive robot shaped through the means and frequency of feedback?

Overview of the setup

Five principles for shaping proactive interaction

  1. Define the artefact’s purpose and the user’s expectations.
  2. Balance feedback both in terms of means and timeframe (frequency).
  3. Consider spatial implications in relation to utilized means of feedback.
  4. Revisit the notion of gaining versus losing control.
  5. Explore the concept of annoyance as a design material, and the human-artefact relationship.
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