A research-through-design inquiry into how socialites of a hospital environment are disrupted or improved by service robots.
These kind of robots help with basic caregiver tasks, representing a new intermediary between patient and caregiver. Apart from other ethical and inclusive considerations given to this dialogue, of equal importance are the social values hidden in traditional workflows. This thesis generates constructive design research about emergent social norms and social dynamics caused by service robots’ implementation.
The lessons learned are presented in a final research discussion. This social knowledge was further applied to a rehabilitation robot developed by the Copenhagen-based Blue Ocean Robotics company.
Three different robot concepts were developed, Gloria for food delivery, Elio for hand-hygiene and Medi for medicine supply.